viagogo refund australia

Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Just as before, when you make a ticket selection, the clock starts ticking. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. To be eligible for a VAC refund your application needs to have been finalised. They may do that if you make a fraudulent claim. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Prices are set by sellers and may be below or above face value.". You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. The ACCC has also advised consumers to steer clear of Viagogo. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. PLEASE REPORT THEM TO PREVENT MORE VICTIM! The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. They rush you and make their websites look just enough like they could be official ticket sellers. 2. This includes reports four tickets to . ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Original price eur159!!!!! 2.3 Username and Password. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". At no time do We provide the Buyer's payment information to the Seller. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. 2.10 Collecting Payment. To register, You must provide your real name, address, phone number, and email address. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. How do I change the email address on my account? 3.1 Accurate Descriptions. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. This is so we can promote the sale of tickets and items that You list for sale. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 1.4 Modification. Further information can be found at Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. There are an increasing number of unauthorised ticket resellers operating online. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. You may only use the Services if You can legally enter into and form binding contracts. Viagogo has advised customers who cannot attend a rescheduled event. 2.5 Tax on Seller Proceeds. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. They could not promise tickets or even tell us where the seats were located in the venue.". Yes! Viagogo pays search engines like Google to appear at the top of search results for major events. A new screen will display that allows you to begin your refund request. 3. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 2.1 Requirements. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 198.54.123.248 It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. When listing seated tickets, all tickets in the same listing must be consecutive seats. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Ticket-holders to postponed events will be able. 3.2 Other Information. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. It has been fined in Italy and . 2.9 a) Exception to Sellers Obligation to Confirm. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. In August 2017, the ACCC announced it was taking Viagogo to court. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. During this time, the Site will be temporarily unavailable. Checked for accuracy by our qualified fact-checkers and verifiers. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. And I had to chase for my tickets. Stay away from them!!!! To sell tickets, a Seller lists the tickets in the Site database. The email response they send is a template. What is the viagogo complaint handling process? Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. 5.2 Violations, Termination and Suspension. 2.8 Notification. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. 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Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. 2. FanFair Alliance - Ever get the feeling you've been cheated? Third, watch out for drip pricing. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. 4. When our tickets were not provided they refused to provide a refund . The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Viagogo will never pay you after you sold your tickets and you can never get back your money. For a list of these situations see ASK FOR A REFUND FROM THE RESELLER. Unfortunately, postmarked entries after June 5 will not be accepted. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. Join millions of happy customers that have attended their favourite events, thanks to viagogo. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. After multiple emails to Viagogo, Kent has been refunded $280. View FAQs 2.15 Claims under the viagogo Guarantee. 2.2 Registration. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Sellers should use our automated online confirmation process. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 4.1 Double Posting and Removal of Tickets. Piggyback tickets may not be sold in the same listing. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL.